Privacy Policy

Last updated: February 24, 2026

1. Introduction

TuringPulse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent observability platform and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, company name, job title, and password when you register for an account.
  • Payment Information: Billing address and payment method details processed through our secure payment providers.
  • Communications: Information you provide when contacting our support team or participating in surveys.
  • User Content: Data, configurations, and settings you upload or create within the Service.

2.2 Information Collected Automatically

  • Usage Data: Information about how you interact with our Service, including features used, actions taken, and time spent.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Log Data: Server logs including access times, pages viewed, and referring URLs.
  • Cookies: We use cookies and similar tracking technologies to collect and track information. See our Cookie Policy for details.

2.3 Agent Telemetry Data

When you use TuringPulse to monitor your AI agents, we collect telemetry data including:

  • Agent execution traces and spans
  • Performance metrics and latency data
  • Error logs and debugging information
  • Input/output data as configured by you

Important: You control what data is sent to TuringPulse through our SDK configuration. We recommend reviewing our documentation on data masking and redaction features before sending sensitive data.

3. How We Use Your Information

We use the collected information for:

  • Providing, maintaining, and improving our Service
  • Processing transactions and managing your account
  • Sending administrative notifications and updates
  • Responding to your inquiries and support requests
  • Analyzing usage patterns to enhance user experience
  • Detecting and preventing fraud or security issues
  • Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist in operating our Service (e.g., cloud hosting, payment processing, analytics).
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you explicitly authorize us to share information.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS) and at rest
  • Regular security reviews
  • Access controls and authentication mechanisms
  • Secure cloud infrastructure

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. Retention periods vary based on the type of data:

  • Account Information: Retained until account deletion, plus a reasonable period for legal compliance.
  • Telemetry Data: Retained according to your subscription plan (7-90 days for standard plans, customizable for Enterprise).
  • Billing Records: Retained for 7 years for tax and legal compliance.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to certain processing of your information.
  • Restriction: Request limitation of processing in certain circumstances.

To exercise these rights, please contact us at privacy@turingpulse.ai.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Data Processing Agreements with our service providers
  • Compliance with applicable data protection laws

9. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

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